Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard delivery is Royal Mail tracked 48, and typically delivery will take 2 to 3 working days for mainland UK. Royal Mail aims to deliver 98% of all RM48 parcels within 3 days.
Navigate to the My Account button in the header. this will take you to a login area where you will be given the option to create an account with us. Alternatively when completing your order you will be given the option to create an account with us.
Simply log in to your account on the site at any time to update your details.
However, if you need to change the delivery address after you have placed an order and before it has been dispatched, please email us with the new delivery address. Make sure you notify us before the 3-5 working day delivery timeframe.
We currently only ship to the United Kingdom.
If you need to swap an item
Returns and Exchanges
Please get in touch with us detailing your issue. We will then send you another item or we will return your money.
When we agree the return of an item with you we will provide you with details of our preferred courier (depending on your item and location). Please do not dispatch any items to us without arranging an address and/or return method with us first.